Public Offer

PUBLIC OFFER ON THE PROCEDURE FOR PROVIDING TRANSFER SERVICES AND CAR RENTAL WITH DRIVER.

1. GENERAL PROVISIONS

1.1. This agreement is a public Offer of Limited Liability Company “Albion”, hereinafter referred to as the Contractor, to any individual or legal entity, hereinafter referred to as the Customer, to conclude a Contract for the provision of transport services under the terms set forth in this Offer without its signing. In accordance with the Civil Code of the Russian Federation, Art. 434, if the terms of provision and payment for services set forth in the Offer are accepted, the person accepting this Offer becomes the Customer (acceptance of the Offer is equivalent to the conclusion of the Contract on the terms set forth in the Offer).

1.2. Acceptance of the offer is carried out by the Customer paying for transfer services or vehicle rental with a driver in accordance with the application accepted by the Contractor (payment by bank card or by other method offered on the Contractor’s website) and means the Customer’s full and unconditional agreement with the terms of service provision defined by this agreement.

1.3. After receipt of the Order and payment, all information provided in the order constitutes the basis of the Contract between the Contractor and the Customer. In this case, the Customer (party to the Contract) is considered to be any person indicated in the payment document on whose behalf the payment under this Contract was made (the payer), including if the payment was made for a third party (and this follows from the payment or other document).

1.4. The Contract is a transaction consisting of the order fulfillment terms agreed upon by email, the invoice for payment, and the offer posted on the Contractor’s website.

1.5. The Contractor provides the Customer with reliable information about the composition and characteristics of the services. The services are directly provided to the Customer by third parties. The Contractor is not a carrier, taxi service, or owner of motor vehicles, but provides booking (advance order) services for motor transport services provided by third parties.

2. DEFINITIONS AND TERMS

2.1. The parties have agreed that the concepts of “motor transport services” and “transfer services” are equivalent and may be used interchangeably throughout this contract.

2.2. By provision of transfer services, the parties understand: booking (advance order) of motor vehicles for the Customer in accordance with the Customer’s Order, properly executed in the form of completed forms on the website albatros-bct.com, by submitting an application by telephone or email, subsequent payment by the Customer by bank card and transportation along the route specified in the order of passengers and luggage by third parties.

2.3. Motor transport service implies the fulfillment of the items listed below:

• notification of the Customer about the acceptance of the order, assignment of the driver and vehicle to the email and/or SMS to the mobile phone;

• tracking of flight arrival, train arrival;

• waiting for the Customer at the airport or railway station until their actual arrival, or at the pickup address;

• meeting of the Customer by the driver at the airport terminal, on the railway station platform or in the hotel lobby with an A4 format sign with individual text specified in the order (entails additional payment for the carrier’s services and payment for paid parking at airports and railway stations of some cities and countries);

• when providing services by buses of various capacities, meeting with a sign at the carriage or at the air terminal is not carried out. The sign will be placed on the front windshield, side window, or on the rear of the bus;

• assistance of the driver in carrying luggage from the meeting point and loading it into the vehicle (the service is provided when servicing with a passenger car only; in some cities and countries it may entail additional payment);

• delivery of the Customer to the destination.

2.4. Car rental with driver — a service for transporting the Customer with hourly (time-based) billing for the time of vehicle use, provided within the boundaries of the locality specified in the order. The minimum number of rental hours is indicated in the order when booking the service.

2.5. Customer — an individual or legal entity that has submitted a request for the provision of transport services in accordance with the terms of this offer, books transport services by filling out online order forms on the website, submits the order by telephone or email. Payment for services is made by bank card through electronic payment acceptance systems (internet acquiring) or by funds transfer through the SBP system.

2.6. Contractor — a legal entity providing services to the Customer and meeting the requirements of the offer.

2.7. Order — a properly executed intention of the Customer to receive from the Contractor a transfer service and/or a vehicle rental service with a driver.

2.8. Request — an appeal of the Customer to the Contractor with a request to provide information about the possibility of organizing transfer services and/or rental and their cost.

2.9. Classification of provided vehicles:

2.9.1. Class B – economy: KIA Rio, Volkswagen Polo and similar.

2.9.2. Class C — comfort: Skoda Octavia, Toyota Corolla, Ford Focus and similar.

2.9.3. Class D — business: Toyota Camry, Nissan Teana, Volkswagen Passat and similar.

2.9.4. Class E — business+: Mercedes E-class w212, BMW 5, Audi A6 and similar.

2.9.5. Class F — premium: Maybach, Mercedes S-class w221/w222 and similar.

2.9.6. Class SUV – crossover on request.

2.9.7. Class M – minivan — vehicles with capacity up to 8 seats: Toyota Hiace, Toyota Alphard, Hyundai Grand Starex and similar.

2.9.8. Minibus, bus in “Tourist” configuration — with capacity of more than 8 passenger seats, having a luggage compartment; soft reclining seats; overhead racks above passenger seats; air conditioning or ventilation and heating system; audio and video system, microphone; individual lighting, ventilation and heating system; automatic navigation system.

2.9.9. Minibus 11-15 seats — vehicles such as Toyota Hiace, Fiat Ducato and similar.

2.9.10. Minibus 16-18 seats — vehicles such as Ford Transit, Citroen Jumper and similar.

2.9.11. Minibus 19-21 seats — vehicles such as Mercedes Sprinter, Volkswagen Crafter and similar.

2.9.12. Bus 45+ seats — vehicles such as Scania, MAN, Setra, Neoplan and similar.

2.10. Contract — agreement of the parties on the terms of service provision in the form of a public offer posted on the Contractor’s website albatros-bct.com.

2.11. Offer (public offer) — a proposal made to an indefinite circle of persons, which is sufficiently definite and expresses the intention of the person making the proposal to consider themselves as having concluded a contract with the addressee who accepts the proposal. The Offer contains all essential terms of the contract.

2.12. Acceptance — the response of the person to whom the offer is addressed, regarding its full and unconditional acceptance.

2.13. Contractor’s Website — an information resource registered on the Internet at albatros-bct.com.

2.14. Online booking — booking of services via the Internet in interactive mode by filling out the proposed forms on the Contractor’s website.

2.15. Order Cost — the amount of services determined on the Contractor’s website and indicated in the booking confirmation (itinerary receipt).

2.16. Itinerary Receipt — an electronic document sent to the Customer’s email at the address specified in the order.

2.17. Luggage — items packed in travel bags or suitcases, or objects whose total of three dimensions does not exceed 150 centimeters. The weight of one piece of luggage must not exceed 20 kilograms. If the luggage size exceeds 150 centimeters in total of three dimensions or exceeds 20 kilograms, it is considered oversized.

2.18. Additional address/stop for pickup/drop-off — any address within the city limits of the selected locality, different from the first pickup/drop-off address. Billing of additional addresses/stops is determined by the Contractor’s internal rules. The cost is communicated to the Customer during the placement of the Order.

2.19. Non-guaranteed service fulfillment — a condition under which the Contractor has the right to refuse to fulfill the Customer’s order without penalty and compensation for costs.

2.20. Carrier — an individual or legal entity (company) directly carrying out the process of fulfilling the order with a vehicle.

3. SUBJECT OF THE CONTRACT

3.1. The Customer books and pays for transfer services or car rental with a driver on the website albatros-bct.com, or submits the order by telephone or email, and the Contractor organizes the fulfillment of the booked services.

3.2. The Contractor undertakes, upon the Customer’s instructions, to provide the services stipulated in paragraph 4 of this agreement, within the timeframe designated by the Customer, and the Customer undertakes to pay for these services in the manner and within the time limits established by this agreement.

4. TERMS OF FULFILLMENT OF THE OFFER

4.1. The Contractor provides all services only within the framework of an advance order.

4.2. The order may be submitted through the online booking system on the website, sent by telephone or email no later than 24 (twenty-four) hours before the start of the service for passenger cars and minibuses. For a bus, no less than 36 hours, excluding weekends and holidays. Depending on the city and country of service provision, the minimum booking period may be reduced or increased. The booking deadline is indicated when placing the order.

4.3. After agreeing on the order terms and the cost of the services to be provided, the Customer and the Contractor confirm by email the receipt of the order for fulfillment and agreement with the cost of services.

4.4. If the order is submitted later than the deadline specified in paragraph 4.2, the application is considered accepted by the Contractor, and the service is subject to fulfillment under non-guaranteed order fulfillment conditions. The condition for guaranteed fulfillment of services, and the rights and obligations arising therefrom of the parties under this agreement, is the Customer’s receipt from the Contractor of consent to carry out the service in the form of a notification sent by SMS and to the Customer’s email address no later than 12 hours before the vehicle delivery.

If less than 12 (Twelve) hours remain before the start of service provision, and a notification of guaranteed order fulfillment from the Contractor has not been received by SMS and to the Customer’s email, the Parties to the Agreement deem the rights and obligations under this Agreement as not having arisen, and accordingly, the services under the terms specified in the booking application submitted by the Customer are not subject to fulfillment in accordance with this Agreement. The funds paid by the Customer shall be refunded by the Contractor within no more than 5 (Five) days from the date of their receipt.

4.5. The order cost determined on the website is quoted in full for the vehicle.

4.6. Car rental with driver services are subject to payment regardless of whether the Customer used the service or not; the time of vehicle use; the route within the city; the vehicle’s mileage; downtime not caused by the Contractor’s fault.

4.7. The period of car rental with driver services may be extended for an additional fee by agreement of the parties.

4.8. Car rental with driver services do not cover trips to airports, railway stations, bus stations and outside the city; such trips are transfers and are billed accordingly.

4.9. If the starting point of the car rental with driver service is an airport, a remote area of the city, suburban localities, then the delivery to the specified address or location is billed as a transfer, after which the rental service begins.

4.10. If the starting point of the rental service is a locality other than the Contractor’s location, the cost of services is increased by the cost of the transfer to the specified locality, and all subsequent servicing is charged as a rental service.

4.11. The free waiting period is 20 (twenty) minutes after the arrival of the train or intercity bus; 10 (ten) minutes after the vehicle arrives at the hotel, at the address in the city (outside the city); 40 (forty) minutes after the airplane lands at the airport.

4.12. When ordering a group transfer (two or more passengers), the passenger indicated in the order is considered the group leader. Responsibility for gathering and accommodating passengers lies with the group leader. The Contractor is not responsible for gathering passengers at the specified departure point and does not organize work to gather passengers at the specified departure point.

4.13. The Carrier has the right to request the presentation of documents confirming the identity of the Customer (or group leader).

4.14. The application is considered booked and confirmed only after 100% payment by the Customer on the day the application is approved.

5. OBLIGATIONS OF THE CUSTOMER.

5.1. The Customer is obliged to provide the necessary and accurate information for each Order by filling out online booking forms on the Contractor’s website, submitting the order by telephone or email:

- the address, location or object of vehicle delivery;

- the address, location or object of passenger drop-off;

- vehicle class;

- mobile phone number and other telephone numbers for contacting the Customer or the Customer's passengers;

- email address;

- flight number and its arrival (departure) time;

- train number and its arrival (departure) time, carriage number;

- additional stop addresses;

- text on the meeting sign;

- other information affecting the coordination and quality of order fulfillment.

5.2. The Customer is obliged to arrive at the service start location at the time specified in the application. The free waiting period for the Customer (or the Customer’s passengers) for a confirmed order is 20 minutes after the arrival of the train or intercity bus, 10 minutes upon delivery to the hotel, at the address in the city (outside the city), 40 minutes after the airplane lands at the airport. After the specified time has elapsed, the Contractor has the right to charge additional waiting fees in accordance with the Contractor’s rates. If passengers do not arrive and it is impossible to contact them, after the specified time has elapsed, the order is considered fulfilled and the service is deemed provided.

5.3. In case of a flight delay, the Customer’s waiting period is extended proportionally to the delay time without charging waiting penalties, except in cases of emergency diversion of the aircraft to an alternate airfield during an unsuccessful landing attempt due to meteorological or other conditions, provided the vehicle has already arrived at the airport to fulfill the order on time.

5.4. A placed order may be changed by the Customer (rescheduled to a different time and date, additional conditions created, etc.) no later than the time limits specified in paragraph 8, provided the order cost is preserved. Otherwise, the Contractor does not guarantee acceptance of changes to the order without changing the terms of this agreement. If the order cost changes, it is necessary to create a new order and cancel the previously placed one, or agree on the cost by sending a request to the support service at the email address 24@e-trans.me.

5.5. In the event of circumstances during service provision that make the fulfillment of services impossible, the Customer has the right to refuse the trip, including taking independent action to choose a way to reach the final destination. In this case, the Customer has the right to full or partial compensation for motor transport costs incurred as a result of using other transport, by agreement of the parties. The Customer’s claim must be submitted in writing to the address 24@e-trans.me.

5.6. Timely pay the Contractor for services, namely on the day the application is approved.

5.7. Use the vehicle for its intended purpose in accordance with the Order and within the allocated time limit. In case the time limit specified in the Order is insufficient, agree in advance with the Contractor on the use of the vehicle beyond the limit.

5.8. Not require the driver to perform actions that contradict traffic regulations and the legislation of the Russian Federation.

5.9. Maintain order and cleanliness in the vehicle throughout the entire order fulfillment period.

5.10. Not cause damage to property or other harm to the vehicle used under the order. In case of violation, the responsibility is borne by the Customer. The fact of property damage (or other harm caused) by the Customer’s client is documented by an inspection report on the day the specified property damage occurred, drawn up by representatives of the Customer and the Contractor. Photo and video materials are accepted as evidence of damage caused by the Customer’s client.

6. OBLIGATIONS OF THE CONTRACTOR

6.1. Provide services in accordance with the Customer’s order.

6.2. Provide services to the Customer within the timeframes specified in the order only after the receipt of funds to the Contractor’s settlement account.

6.3. The application is considered accepted from the moment a notification is sent by SMS and to the Customer’s email address containing information about the unique number and date of the order assigned to the Customer’s application, as well as the Customer’s confirmation by email of acceptance of the terms and agreement with the cost of the service, and the service is subject to fulfillment. A non-guaranteed order fulfillment case arises when the order is submitted to the Contractor less than 24 (twenty-four) hours in advance, in which case the rights and obligations of the parties under this agreement arise only upon the Contractor’s consent to fulfill the order, notification of the Customer by SMS, and sending a guaranteed fulfillment confirmation to the Customer’s email 12 hours before the start of the order. If less than 12 (Twelve) hours remain before the start of service provision, and a notification of guaranteed order fulfillment from the Contractor has not been received by SMS and to the Customer’s email, the Parties to the Agreement deem the rights and obligations under this Agreement as not having arisen, and accordingly, the services under the terms specified in the booking application submitted by the Customer are not subject to fulfillment in accordance with this Agreement. The funds paid by the Customer shall be refunded by the Contractor within no more than 5 (Five) business days from the date of their receipt.

6.4. Send the Customer a confirmation of the accepted order (itinerary receipt and cash receipt) by email and SMS to the telephone number specified in the application, confirming the right to receive services.

6.5. Notify the Customer about the assignment of the vehicle (make, license plate number, color) and the driver (full name, mobile phone number) fulfilling the order, no less than 1 hour before the order fulfillment.

6.6. Respond around the clock: to emails with requests and applications sent to the address 24@e-trans.me; to telephone numbers +7 800 250 1717, +7 383 209 9268, 6.7. +44 20 3808 2714

6.7. Review and provide a response to all Customer claims related to the quality of services provided within 10 business days.

6.8. Not disclose confidential data of the Customer’s employees and clients, commercial information about the terms of cooperation under this contract to third parties, not mention cooperation with the Customer on the Contractor’s website, not use the Customer’s trademarks, and not act on behalf of the Customer without the latter’s consent.

7. THE CONTRACTOR HAS THE RIGHT TO

7.1. Clarify necessary information for the proper provision of transport services.

7.2. Refuse to provide services when:

- incorrect or incomplete order information is provided;

- the Client(s) are in a state of alcoholic or narcotic intoxication;

- actions by the Clients are performed that threaten the life and health of the driver and the condition of the vehicle;

- the luggage transportation norms established in the agreement are exceeded

7.2.1. Refuse to fulfill its obligations under this offer, without refunding the amount paid by the Customer, in the event the Contractor discovers one of the circumstances specified in paragraph 7.2.

7.3. The Contractor has the right to deviate from the vehicle delivery time specified in the order by no more than 20 minutes. This deviation does not entail the payment of a penalty or other compensation.

7.4. If incomplete or inaccurate order information is provided, the Contractor reserves the right to change the cost of service provision unilaterally or to refuse to provide the service.

7.5. The Contractor has the right to cancel the fulfillment of the order, with a refund, due to the impossibility or significant changes in fulfillment conditions by third parties, without penalties, about which the Contractor notifies the Customer in advance, no less than 6 hours.

7.6. Refuse to fulfill its obligations under this offer, without refunding the amount paid by the Customer, in the event the Customer fails to appear at the agreed service location or to meet with the Contractor’s authorized representative, which prevents the provision of the service.

7.7. Unilaterally refuse to fulfill obligations under this contract, provided the Customer’s documented losses are reimbursed.

7.8. In case of vehicle replacement, the Contractor is obliged to provide a vehicle of the same class without changing the rate, or provide a vehicle of a higher class at the rate of the ordered one. Guaranteed vehicle replacement must be made from the moment the circumstances arise due to which transportation became impossible. Vehicle provision timeframes:

- within the city limits: within 1 hour for passenger vehicles and 2 hours for minivans, minibuses, and buses;

- for transportation at distances from the city boundaries up to 50 km — 2 hours for passenger vehicles and 3 hours for minivans, minibuses, and buses;

- for intercity transportation at distances over 50 km: preparation time for departure (1 hour) plus travel time calculated as: passenger car and minivan — 100 km in 1.4 hours, minibus and bus — 100 km in 2.5 hours.

7.9. The Contractor reserves the right to refuse to change the route directly during the provision of the transfer service, but will make all possible efforts to properly fulfill the terms of this agreement;

7.10. The Contractor reserves the right to unilaterally make changes to the motor transport service (route change, vehicle replacement, driver replacement) without prejudice to the Customer’s interests.

7.11. The Contractor makes efforts to provide the Customer with a driver who speaks the client’s language, but does not guarantee this. The driver’s lack of knowledge of any language is not grounds for the Customer to file claims against the Contractor.

7.12. The Contractor has the right to request the presentation of documents confirming the identity of the passenger or group leader.

7.13. Refuse to provide services in the event of force majeure circumstances or the circumstances specified in paragraph 9.2 affecting the guaranteed conditions of order fulfillment.

7.14. The Contractor has the right to refuse transportation in motor vehicles of flammable, explosive, highly flammable, toxic, poisonous, corrosive, foul-smelling and narcotic substances and other items prohibited for transportation by passenger transport, as well as passengers in soiled clothing.

8. LIABILITY OF THE PARTIES

8.1. A placed order may be cancelled by the Customer without penalty no later than the cancellation time indicated in the itinerary receipt. In certain cases, the penalty-free cancellation time may be reduced by agreement of the parties.

8.2. If the passenger does not arrive at the pickup address, taking into account the free waiting period, the Contractor’s obligations under the order are considered fulfilled vis-a-vis the Customer, and the application is considered completed and is paid at 100%. By agreement of the parties, the cost of the unfulfilled order may be reduced and returned to the Customer within 5 business days, minus all incurred expenses for reimbursing the delivery of vehicles to the address, additional waiting by the Contractor, payment processing costs for paying third parties for services, and other expenses and losses related to the processing of the Customer’s application.

8.3. In the event of risks and circumstances for passengers related to possible late arrival at the destination, the Customer should be aware that the calculation of the service start time, as well as the time necessary for its execution, is performed by the Customer independently.

8.4. If a flight is missed due to the Contractor’s fault, the latter reimburses the Customer only for ticket rebooking expenses, but not more than 30,000 rubles. Ticket rebooking means reimbursement of the difference between the refund of the previously purchased ticket and the purchase of a new ticket. Under no circumstances is the Contractor liable for the Customer’s lost profits. To reimburse additional expenses, the Customer is obliged to provide documents confirming actual expenses, including documents and evidence confirming the Contractor’s fault. The Contractor does not bear the Customer’s commercial risks related to non-fulfillment of the order or missing a flight.

8.5. Provision of a service of improper quality entails the Contractor’s obligation to recalculate the cost of services in accordance with the actual fulfillment conditions, and to refund the corresponding difference to the Customer by agreement of the parties within no more than 10 business days from the date of receipt of the claim. When filing a claim, the Customer is obliged to provide evidence of the Contractor’s fault. Evidence of fault includes the Customer’s photo and video materials, receipts, vouchers and other documents indicating the provision of a service of improper quality.

8.6. Under this Contract, the Contractor is liable for the actions of third parties engaged to provide services under this Contract as if they were its own, except in cases of harm to the life and health of passengers in the event of road traffic accidents.

8.7. On the territory of Russia, liability for harm to the life and health of passengers is regulated within the framework of motor vehicle owner liability insurance (OSAGO policy for passenger cars and additional liability insurance for minibus or bus owners), and on the territory of other states, in accordance with the legislation of the country of stay.

8.8. The risk of undesirable consequences related to non-receipt, late receipt, or overlooking of email notifications is borne by the party to the Agreement that provided the email address.

9. COST OF SERVICES AND PAYMENT

9.1. The calculation of the cost of services is determined using a software system and route mapping via the public website https://www.google.ru/maps/.

9.2. The cost of services may be changed by the Contractor in the following cases:

• the website maps a route along which vehicle passage is difficult due to impassable road sections or inadequate passability of the ordered vehicle;

• crossing of state borders and associated additional expenses for customs clearance, vehicle insurance and other expenses entailed by crossing state borders;

• if the website maps a route along roads (localities) closed to traffic or with special (restricted) access regimes;

• use of routes with ferry crossings and toll road sections;

• the website maps routes with dirt surface or without artificial surface, winter roads, water crossings without artificial structures and bridges;

• increase of carriers’ rates due to adverse meteorological conditions (blizzards, snow drifts, ice, storm warnings, low air temperature from -25 degrees Celsius and below, etc.).

• increase of carriers’ rates due to high demand for transport services during the Olympics, congresses, large-scale events, etc.;

The Contractor notifies the Customer of the above circumstances in paragraph 9.2 and agrees on the cost of services no less than 12 hours before the start of fulfillment via the Customer’s email or telephone, except for meteorological conditions that may arise less than 12 hours before fulfillment. The Contractor has the right to increase the cost of the service when the established dimensions, quantity and weight of luggage in this agreement are exceeded.

9.3. Any changes to the terms of service provision: additional stops, stops along the route, additional waiting, route changes agreed between the carrier and the passengers, by agreement between the Customer and the Contractor, are recognized as the conclusion of independent agreements between the carrier and the passengers, the subject of which is the provision of additional transportation services by the carrier. The cost of such additional services and the procedure for settlements between the carrier and the passengers is determined by the agreement between them, and is not the subject of fulfillment of obligations under this Agreement. If such changes to the terms of service provision are significant and known to the Customer before the start of service provision, the Customer is obliged to submit a new application to the Contractor, having cancelled the previously submitted application.

9.3.1. The Customer is obliged to notify the Contractor in writing (by exchanging emails) of all changes to the terms of service provision regulated by paragraph 9.3 of this contract, no later than 3 (three) calendar days from the date of conclusion of the agreement between the Customer and the carrier.

9.4. If changes to the order are agreed between the Contractor and the Customer and the cost of services has increased, the Contractor sends the Customer a generated link of the electronic payment acceptance system via internet acquiring or SBP for additional payment by bank card.

9.5. Upon payment by the Customer for the Contractor’s services, a cash receipt (fiscal document) confirming the transaction from the electronic payment acceptance system (internet acquiring or SBP) will be automatically generated and sent to the Customer’s email.

9.6. The Customer is obliged to pay 100% of the cost of the booked services before the start of the trip.

9.7. The moment of payment is determined by the moment funds are received to the Contractor’s settlement account.

9.8. If necessary or at the Contractor’s request, the Customer, to confirm the fact of payment, sends a copy of the payment order with the bank’s mark on the debiting of funds to the email address 217@e-trans.me.

9.9. Settlements between the Parties to this contract are made in Russian rubles. The Contractor provides services without VAT charged under the Simplified Taxation System (USN).

10. ORDER CANCELLATION TERMS

10.1. Order cancellation without penalty is possible:

10.1.1. For Russia, no later than:

• for “Economy” class (B-class), “Comfort” class (C-class) and “Business” class (D-class) passenger cars: for city transfers — no less than 3 hours before delivery; for intercity transfers — no less than 6 hours before delivery during daytime and no less than 12 hours when cancelling at nighttime (for early morning orders); for city rental — no less than 6 hours before delivery;

• for minivans, minibuses, “Business+” class passenger cars (E-class and similar): for all types of trips (city transfers, intercity transfers, city rental) — no less than 24 hours before delivery;

• for buses with 30+ seats, “Premium” class passenger cars (S-class and similar): for all types of trips (city transfers, intercity transfers, city rental) — no less than 48 hours before delivery.

By agreement of the parties, in some cases the cancellation period may be reduced, but no later than the actual departure time of the vehicle in the ordered direction.

10.1.2. Outside Russia — no later than 48 (forty-eight) hours before delivery for all vehicle categories.

Complete terms of penalty-free cancellation periods for each city are provided in the itinerary receipt.

10.2. Penalty sanctions for order cancellations after the deadlines established by paragraph 10.1:

10.2.1. For Russia:

• for “Economy” class (B-class), “Comfort” class (C-class) and “Business” class (D-class) passenger cars — 100% of the order amount for city transfers when cancelled less than 2 hours before delivery for small cities, less than 3 hours for large cities; 100% of the order amount for intercity transfers when cancelled less than 6 hours before delivery; 100% of the order amount for city rental when cancelled less than 6 hours before delivery;

• for minivans, minibuses, “Business+” class passenger cars (E-class and similar) — 100% of the order amount for all types of trips (city transfers, intercity transfers, city rental) when cancelled less than 24 hours before delivery;

• for buses with 30+ seats, “Premium” class passenger cars (S-class and similar) — 100% of the order amount for all types of trips (city transfers, intercity transfers, city rental) when cancelled less than 48 hours before delivery.

By agreement of the Parties, in some cases the penalty amount may be changed.

10.2.2. Outside Russia — 100% of the order amount when cancelled less than 48 (forty-eight) hours before delivery for all vehicle categories.

10.3. Changing the service location for a confirmed and paid order is not possible and is equivalent to cancelling the order and submitting an application for a new order.

10.4. Changing the date and/or time of service provision for a confirmed and paid order is not possible and is equivalent to cancelling the order and submitting an application for a new order.

10.5. The parties have agreed that during periods of increased demand for motor transport services (festivals, forums, championships, exhibitions), the penalty-free cancellation periods may be changed. Additional terms are negotiated by the Parties when accepting and processing Orders.

10.6. In the event penalty sanctions are applied, the Contractor, within 3 business days from the date of cancellation or change of the order, issues an invoice to the Customer, and the Customer pays the issued invoice within a period not exceeding 1 calendar day.

11. INFORMATION PROTECTION

11.1. By placing an order for service booking, on the basis of Article 9 of Federal Law No. 152-FZ dated 27.07.2006 “On Personal Data”, the Customer gives their consent to the use of their personal data and passenger data, including first name, last name, patronymic, contact telephone number, email address, postal address, as well as personal data of third parties specified in the documents provided to the Contractor, exclusively within the framework of the fulfillment of this Contract.

11.2. When the Customer visits the website, the web server saves the name of the Internet service provider, the name of the Internet site from which the Customer visited the website, the name of the Internet site from which the Customer reached the Internet site, as well as the date and duration of the visit. The Contractor evaluates this data for statistical purposes only and only in anonymous form.

11.3. With the Customer’s consent to the terms of personal data processing, the Contractor may provide personal data, including those specified when placing an order on the website, for sending advertising and informational messages, as well as for conducting marketing, statistical and other similar research. The Contractor may contact the Customer by mail, telephone, fax, SMS or email for the purpose of informing about any goods, services or marketing and other customer events that may be of interest to the Customer. The above personal data is provided and processed for the purpose of providing personalized and individual care, obtaining information about the company’s products and services, other information related to such products and services, improving the quality of services provided, studying the market and public opinion.

11.4. The full text on the protection of personal data is posted at: /docs/doc/pacetdoc/politika_konfidencialnosti.pdf

12. FINAL PROVISIONS.

12.1. The parties are responsible for non-fulfillment or improper fulfillment of their obligations under the contract in accordance with its terms, and in matters not regulated by the contract — in accordance with the current legislation of the Russian Federation.

12.2. Under this Contract, the Contractor is liable for the actions of third parties engaged to provide services under this Contract, except in cases of harm to the life and health of passengers in the event of road traffic accidents. Liability for harm to the life and health of passengers in the event of a road traffic accident is regulated within the framework of motor vehicle owner liability insurance (OSAGO or CASCO policy and additional civil liability insurance) — on the territory of the Russian Federation; on the territory of other states — in accordance with the applicable law in such cases.

12.3. All disputes and disagreements that may arise between the Parties as a result of the fulfillment of this contract shall be resolved through negotiations and/or submission of claims by the Parties.

12.4. Claims arising in the process of fulfillment of this offer are submitted by the Parties in writing. The claim review period is 10 (ten) business days from the date of receipt.

12.5. If it is impossible to resolve disputes through negotiations, the Parties submit them for consideration to the Arbitration Court of the Krasnodar Territory of the Russian Federation.

12.6. If the Customer has claims regarding the quality of the services provided, the Customer must send such a claim to the Contractor, with attached photo and/or video evidence of improper service provision, within a period not exceeding 14 calendar days.

12.7. The Parties have agreed that the failure to submit a claim regarding the quality of services provided within 14 calendar days from the date of service provision constitutes evidence of the absence of claims regarding the quality of services provided.

12.8. The offer contract enters into force from the moment the Customer’s payment for the booked transport services and/or vehicle rental with a driver is received, and shall remain in effect until the parties have fulfilled their obligations under the Contract.

12.9. By paying the invoice for transport services, the Customer confirms that they have reviewed the terms of this offer in advance and accepts all terms of this offer. This Contract may be amended and supplemented by the Contractor without additional notice to the Customer.

12.10. The Contractor and the Customer are not liable for breach of their obligations under this Contract if, beyond the will and desire of the parties, circumstances arise that could not have been foreseen or prevented, i.e., force majeure circumstances, namely: military operations, flooding, earthquakes, other natural disasters, epidemics, blockade, civil unrest, terrorist acts, as well as decisions of government authorities that prevent the fulfillment of this Contract.

12.11. All circumstances specified in paragraph 12.10 must be documented.

12.12. A Party that is unable to fulfill its obligations under this Contract must immediately notify the other Party of the occurrence or termination of the above circumstances preventing the fulfillment of these obligations.

12.13. The information contained on the website is accurate as of the date the Order is placed.

12.14. The Contractor, its employees, and freelance employees are not liable for losses arising from the use of information contained on the website for the Customer’s personal purposes or other purposes, as well as for direct or indirect losses or damages incurred as a result of malfunctions or interruptions in the operation of the website.

12.15. Information received by the Customer by email, telephone, or published on the website is intended for private non-commercial use. The Customer does not have the right to copy, broadcast, distribute, publish, or otherwise use materials taken from the website for mass reproduction without the written permission of the website administration. The Contractor under this offer is a legal entity duly registered in accordance with the current legislation of the Russian Federation and having the following details:

Limited Liability Company “Albion” Legal address: 353960, Krasnodar Territory, Novorossiysk, Dzerzhinsky Ave., 211 bld. 5, Office 2 Actual address (Office in Novorossiysk): 353960, Krasnodar Territory, Novorossiysk, Dzerzhinsky Ave., 211 bld. 5, Office 2 Office in Kemerovo: 650000, Kemerovo, Lenin Ave. 55, Office 305 INN 2312312633 KPP 231501001 OGRN 1222300045296 Bank of the recipient: BRANCH “NOVOSIBIRSK” JSC “ALFA-BANK” BIC 045004774 Settlement account 40702810923060002329 Correspondent account 30101810600000000774 at the SIBERIAN MAIN DIRECTORATE OF THE BANK OF RUSSIA